Showing posts with label American Express. Show all posts
Showing posts with label American Express. Show all posts

American Express CompanyImage via Wikipedia


INSIGHT: Amex replaces Visa at retail giant



US payment processing giant American Express (AMEX) has announced they are to replace Visa Inc., the world's biggest payments network, as the exclusive processor for US retailer Macy's and Bloomingdale's credit cards.



Read more at VRL



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Posted by John B. Frank Friday, April 30, 2010 0 comments

American Express CompanyImage via Wikipedia


INSIGHT: Amex replaces Visa at retail giant



US payment processing giant American Express (AMEX) has announced they are to replace Visa Inc., the world's biggest payments network, as the exclusive processor for US retailer Macy's and Bloomingdale's credit cards.



Read more at VRL



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Posted by John B. Frank 0 comments



American Express Business Travel Offers Automated Central Command Post and Introduces Solution Suite for Managing Through the Unexpected

- Volcanic Ash Situation Highlights Need For Corporations to Have Traveler Tracking and Instant Communication Tools Combined with Strategic and Experienced Travel Counsel -
- More Than 150,000 American Express Travel Customers Were Impacted by the Volcanic Ash Situation -
- Company Shares 10 Tips for Effective Travel Program Management in a Crisis -
NEW YORK--(BUSINESS WIRE)--American Express Business Travel, a global leader in business travel management, announced today it is offering its automated central command post complimentary for those customers who implement its business continuity suite. Information learned from the volcanic ash cloud situation demonstrated the importance of continuous information exchange between corporate security, travel, finance and other departments and combining that with the creativity and persistence of experienced travel counselors became the formula to successfully manage through this unexpected situation. American Express Business Travel reported its client base had more than 150,000 travelers impacted by the travel cancellations.
American Express Business Travel is introducing a business continuity suite of products anchored by an online central command post that serves as the hub for traveler tracking tools and instant employee messaging necessary during a crisis. The core command post solution, or portal, is being offered complimentary to customers who purchase our business continuity suite. The suite also contains an after-hours solution and a telepresence/teleconference capability to serve as an alternate means for conducting business when the traditional methods (air, car, rail) are unavailable. If you are interested in taking advantage of this offer, contact your American Express Business Travel representative or you can email us at contactus@businesstravelconnexion.com.
“The recent travel complications resulting from the volcanic ash cloud highlighted the need for companies to have a central command post to manage information. Travelers needed to be located and re-accommodated, and there was a need to disseminate communications on a broad-scale to stranded travelers, as well as employees that may not have started their trip yet,” said Lisa Durocher, Senior Vice President, Global Marketing and Product Management, American Express Business Travel.
“These business critical functions required sophisticated tools and quick actions from experienced and knowledgeable travel counselors. Around the world, our service delivery network and travel counselors used creativity, flexibility and persistence – and more than 12,000 hours of overtime – to get travelers home or change travel plans for those who had yet to commence their trips,” added Julie Bottner, Senior Vice President, Global Service Delivery, American Express Business Travel.
Top Tips for Managing An Unexpected Travel Disruption
Companies with a plan in place clearly were in a better position to support their travelers and their companies through the most recent crisis. Following is a list of tips American Express recommends for companies to consider to ensure preparation and business continuity for any unforeseen travel disruption:
1. Be a safety net. Distressed travelers seek solace in their travel managers and expect a personal touch from their service. Collaborating effectively across business units including Travel, Risk/Security, Finance, Communications, Procurement, Technology and Human Resources is crucial to successfully supporting all of the needs of both travelers and the company. So plan ahead and have the right contacts aligned and policies in place before the next big event.
2. Take a fresh look. Nothing is more important than knowing the whereabouts of your travelers and verifying their safety. Do you have the appropriate tools to track your travelers in the event of an emergency? Be sure that you can access this information quickly, either through on-demand reporting, a GUI-based tool, or a combination of both. It is important to make sure your travel policy supports these tools by stressing the importance of making reservations (air AND Hotel, rail) as well as all changes through the approved travel channels. This will ensure all data is channeled through the traveler-tracking tools so that employees can be easily located. Also include this information in employee code of conduct training materials and in new employee manuals.
3. Evaluate your servicing configuration. Does it include allowances for emergency and after-hours service? Understand the contingency plans of your travel management company to be sure that your travelers will be able to make contact and get the help they need.
4. Revisit your traveler communications strategy. It must allow for two-way, real-time communication with employees and travelers both individually and company-wide. The best mobile solutions incorporate a mix of smart phone apps and text messaging for timely alerts and added convenience at an otherwise inconvenient time. Be sure to have an alternative plan of communication through the use of websites, social media channels and landlines in the event mobile networks are not available.
5. Revisit your traveler communications strategy, Part II. Consider a traveler portal solution that can target individual travelers based upon their preferences and travel history then post and push timely and relevant information on the fly. An added potential benefit is that travelers learn to rely upon this central location for all travel related information, resulting in productivity gains and improvements to policy compliance and savings.
6. Embrace telepresence and teleconferencing. With the proliferation of public telepresence rooms, this option will be more accessible, especially for companies who do not wish to invest in building their own facilities. Teleconferencing has come a long way and is also a viable option. A central booking solution for the whole of these options allows for easy booking and can minimize lost productivity due to travel interruptions.
7. Recycle those unused tickets. Utilize an automated ticket tracking application to identify all unused tickets. Refundable tickets are as good as cash in your pocket and non-refundables can frequently be used against a future trip to offset that expense.
8. Turn an eye to ROI. Some of these suggestions do require investment so it is important to understand and balance the costs against the potential tangible and intangible benefits of getting employees back to work and keeping them feeling safe and protected.
9. Be Social. Create the dialog with your peers through online forums and discussion boards. Share your experiences and pick up a new tip or learning along the way.
10. Debrief while the situation is still fresh. Talk to your impacted travelers and let their experience inform your supplier strategy, policy and crisis management plan. Were some suppliers more accommodating than others in making alternate arrangements for your travelers, waiving re-booking or other fees? Keep this in mind as you go through supplier negotiations in the future. A survey or questionnaire sent to all employees can help identify unrealized impacts and gaps in your corporate travel program while demonstrating a commitment to traveler service.
Putting the Volcanic Ash Situation in Context
American Express ramped up support throughout their global service delivery network in response to customer needs to find transport and accommodation, as well as chartering buses and flights from various destinations across the globe to pick up stranded travelers.
  • More than 100,000 planes were grounded as a result of the volcanic ash.

  • In some instances the American Express service delivery network experienced a 2,300 percent increase in call volume compared to a similar period of time.

  • More than 150,000 travelers were impacted, both those that were stranded when the airspace closed and could not continue to their destinations, as well as those with planned trips about to commence.

  • Travel counselors collectively made and received more than 1 million calls during the crisis, representing a 60 percent increase globally over what is typical for this time of year.

  • Globally, we increased the scale of our service operations to support this extraordinary increase in demand, whereby travel counselors have logged more than 12,000 overtime hours.

  • We sent emergency cash to card members and travelers for extended stays due to cancellations and also assisted with prescription replacement.

  • More than 100 messages were written for employees and customers to deliver up to the minute information and the company blogged on their social media site, businesstravelconnexion.com, updates around airport closures and service information.

About American Express Business Travel
American Express Business Travel (www.americanexpress.com/businesstravel), a division of American Express Company, is committed to helping its clients maximize the return on their travel investment through increased cost savings, world-class customer service and greater spending control. With clients ranging from small businesses to multinational corporations, American Express Business Travel provides a combination of industry-leading technology, travel management consulting, strategic sourcing and supplier negotiation support, alongside global customer service available online and offline. The Company also provides a dynamic online community (www.businesstravelconneXion.com) harnessing the collective intelligence of those in the business travel industry offering a variety of perspectives, best practices, current research and industry news.
American Express operates one of the world’s largest travel agency networks with locations in over 140 countries worldwide. Total travel sales volume in 2009 was $21.5 billion, including proprietary volume, volume processed through joint ventures, and American Express branded volume processed through its partner network.
About American Express Company
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more atwww.americanexpress.com and connect with us on www.facebook.com/americanexpresswww.twitter.com/americanexpress and www.youtube.com/americanexpress.


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Posted by John B. Frank Thursday, April 29, 2010 0 comments



American Express Business Travel Offers Automated Central Command Post and Introduces Solution Suite for Managing Through the Unexpected

- Volcanic Ash Situation Highlights Need For Corporations to Have Traveler Tracking and Instant Communication Tools Combined with Strategic and Experienced Travel Counsel -
- More Than 150,000 American Express Travel Customers Were Impacted by the Volcanic Ash Situation -
- Company Shares 10 Tips for Effective Travel Program Management in a Crisis -
NEW YORK--(BUSINESS WIRE)--American Express Business Travel, a global leader in business travel management, announced today it is offering its automated central command post complimentary for those customers who implement its business continuity suite. Information learned from the volcanic ash cloud situation demonstrated the importance of continuous information exchange between corporate security, travel, finance and other departments and combining that with the creativity and persistence of experienced travel counselors became the formula to successfully manage through this unexpected situation. American Express Business Travel reported its client base had more than 150,000 travelers impacted by the travel cancellations.
American Express Business Travel is introducing a business continuity suite of products anchored by an online central command post that serves as the hub for traveler tracking tools and instant employee messaging necessary during a crisis. The core command post solution, or portal, is being offered complimentary to customers who purchase our business continuity suite. The suite also contains an after-hours solution and a telepresence/teleconference capability to serve as an alternate means for conducting business when the traditional methods (air, car, rail) are unavailable. If you are interested in taking advantage of this offer, contact your American Express Business Travel representative or you can email us at contactus@businesstravelconnexion.com.
“The recent travel complications resulting from the volcanic ash cloud highlighted the need for companies to have a central command post to manage information. Travelers needed to be located and re-accommodated, and there was a need to disseminate communications on a broad-scale to stranded travelers, as well as employees that may not have started their trip yet,” said Lisa Durocher, Senior Vice President, Global Marketing and Product Management, American Express Business Travel.
“These business critical functions required sophisticated tools and quick actions from experienced and knowledgeable travel counselors. Around the world, our service delivery network and travel counselors used creativity, flexibility and persistence – and more than 12,000 hours of overtime – to get travelers home or change travel plans for those who had yet to commence their trips,” added Julie Bottner, Senior Vice President, Global Service Delivery, American Express Business Travel.
Top Tips for Managing An Unexpected Travel Disruption
Companies with a plan in place clearly were in a better position to support their travelers and their companies through the most recent crisis. Following is a list of tips American Express recommends for companies to consider to ensure preparation and business continuity for any unforeseen travel disruption:
1. Be a safety net. Distressed travelers seek solace in their travel managers and expect a personal touch from their service. Collaborating effectively across business units including Travel, Risk/Security, Finance, Communications, Procurement, Technology and Human Resources is crucial to successfully supporting all of the needs of both travelers and the company. So plan ahead and have the right contacts aligned and policies in place before the next big event.
2. Take a fresh look. Nothing is more important than knowing the whereabouts of your travelers and verifying their safety. Do you have the appropriate tools to track your travelers in the event of an emergency? Be sure that you can access this information quickly, either through on-demand reporting, a GUI-based tool, or a combination of both. It is important to make sure your travel policy supports these tools by stressing the importance of making reservations (air AND Hotel, rail) as well as all changes through the approved travel channels. This will ensure all data is channeled through the traveler-tracking tools so that employees can be easily located. Also include this information in employee code of conduct training materials and in new employee manuals.
3. Evaluate your servicing configuration. Does it include allowances for emergency and after-hours service? Understand the contingency plans of your travel management company to be sure that your travelers will be able to make contact and get the help they need.
4. Revisit your traveler communications strategy. It must allow for two-way, real-time communication with employees and travelers both individually and company-wide. The best mobile solutions incorporate a mix of smart phone apps and text messaging for timely alerts and added convenience at an otherwise inconvenient time. Be sure to have an alternative plan of communication through the use of websites, social media channels and landlines in the event mobile networks are not available.
5. Revisit your traveler communications strategy, Part II. Consider a traveler portal solution that can target individual travelers based upon their preferences and travel history then post and push timely and relevant information on the fly. An added potential benefit is that travelers learn to rely upon this central location for all travel related information, resulting in productivity gains and improvements to policy compliance and savings.
6. Embrace telepresence and teleconferencing. With the proliferation of public telepresence rooms, this option will be more accessible, especially for companies who do not wish to invest in building their own facilities. Teleconferencing has come a long way and is also a viable option. A central booking solution for the whole of these options allows for easy booking and can minimize lost productivity due to travel interruptions.
7. Recycle those unused tickets. Utilize an automated ticket tracking application to identify all unused tickets. Refundable tickets are as good as cash in your pocket and non-refundables can frequently be used against a future trip to offset that expense.
8. Turn an eye to ROI. Some of these suggestions do require investment so it is important to understand and balance the costs against the potential tangible and intangible benefits of getting employees back to work and keeping them feeling safe and protected.
9. Be Social. Create the dialog with your peers through online forums and discussion boards. Share your experiences and pick up a new tip or learning along the way.
10. Debrief while the situation is still fresh. Talk to your impacted travelers and let their experience inform your supplier strategy, policy and crisis management plan. Were some suppliers more accommodating than others in making alternate arrangements for your travelers, waiving re-booking or other fees? Keep this in mind as you go through supplier negotiations in the future. A survey or questionnaire sent to all employees can help identify unrealized impacts and gaps in your corporate travel program while demonstrating a commitment to traveler service.
Putting the Volcanic Ash Situation in Context
American Express ramped up support throughout their global service delivery network in response to customer needs to find transport and accommodation, as well as chartering buses and flights from various destinations across the globe to pick up stranded travelers.
  • More than 100,000 planes were grounded as a result of the volcanic ash.

  • In some instances the American Express service delivery network experienced a 2,300 percent increase in call volume compared to a similar period of time.

  • More than 150,000 travelers were impacted, both those that were stranded when the airspace closed and could not continue to their destinations, as well as those with planned trips about to commence.

  • Travel counselors collectively made and received more than 1 million calls during the crisis, representing a 60 percent increase globally over what is typical for this time of year.

  • Globally, we increased the scale of our service operations to support this extraordinary increase in demand, whereby travel counselors have logged more than 12,000 overtime hours.

  • We sent emergency cash to card members and travelers for extended stays due to cancellations and also assisted with prescription replacement.

  • More than 100 messages were written for employees and customers to deliver up to the minute information and the company blogged on their social media site, businesstravelconnexion.com, updates around airport closures and service information.

About American Express Business Travel
American Express Business Travel (www.americanexpress.com/businesstravel), a division of American Express Company, is committed to helping its clients maximize the return on their travel investment through increased cost savings, world-class customer service and greater spending control. With clients ranging from small businesses to multinational corporations, American Express Business Travel provides a combination of industry-leading technology, travel management consulting, strategic sourcing and supplier negotiation support, alongside global customer service available online and offline. The Company also provides a dynamic online community (www.businesstravelconneXion.com) harnessing the collective intelligence of those in the business travel industry offering a variety of perspectives, best practices, current research and industry news.
American Express operates one of the world’s largest travel agency networks with locations in over 140 countries worldwide. Total travel sales volume in 2009 was $21.5 billion, including proprietary volume, volume processed through joint ventures, and American Express branded volume processed through its partner network.
About American Express Company
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more atwww.americanexpress.com and connect with us on www.facebook.com/americanexpresswww.twitter.com/americanexpress and www.youtube.com/americanexpress.


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Posted by John B. Frank 0 comments



“She will play a vital role in bringing innovative merchants a mobile sales and marketing solution.”
“After two years of rigorous market tests, Mocapay has seen strong merchant results and consumer demand for mobile access to merchant-branded programs. Merchants benefit from the addition of a cost-effective mobile channel while consumers no longer need to carry plastic to participate in merchants’ gift and loyalty programs. Consumers can receive real-time offers, direct to their mobile phone for immediate redemption and merchants can track marketing ROI down to the individual consumer. As we expand our footprint to regional and national merchants, Marilyn will bring a wealth of experience to support our growth,” said Kevin Grieve, CEO, Mocapay. “She will play a vital role in bringing innovative merchants a mobile sales and marketing solution.”
Benson’s experience in the payment and loyalty industry spans over 25 years with Fortune 500 companies. She was an executive vice president at Citicorp Diners Club where she successfully tripled the acceptance network to 1.7 million merchants. During that period, she led her team to deliver travel partners participation in the Club Rewards loyalty program, resulting in winning theFreddie Award for “Best Card Program” for nine consecutive years. Prior to that, she held senior management sales and marketing positions at American Express. Benson currently sits on the Board of Trustees for the National Restaurant Educational Foundation.
About Mocapay
Mocapay is an end-to-end, mobile payments and experience platform for innovative issuers. The platform addresses merchants’ need for a new channel that will broaden their loyalty and gift programs by mobilizing sales and marketing to reach customers anytime, not just at the point of sale, encourage purchases and build a stronger brand affinity. For innovative financial institution issuers, Mocapay reduces the implementation time, support complexity and costs associated with secure mobile payments increasing and accelerating consumer and merchant adoption. Based in Denver, Mocapay is a privately held, venture funded company founded in 2006. For more information, visit www.mocapay.com.


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Posted by John B. Frank Tuesday, April 27, 2010 0 comments



“She will play a vital role in bringing innovative merchants a mobile sales and marketing solution.”
“After two years of rigorous market tests, Mocapay has seen strong merchant results and consumer demand for mobile access to merchant-branded programs. Merchants benefit from the addition of a cost-effective mobile channel while consumers no longer need to carry plastic to participate in merchants’ gift and loyalty programs. Consumers can receive real-time offers, direct to their mobile phone for immediate redemption and merchants can track marketing ROI down to the individual consumer. As we expand our footprint to regional and national merchants, Marilyn will bring a wealth of experience to support our growth,” said Kevin Grieve, CEO, Mocapay. “She will play a vital role in bringing innovative merchants a mobile sales and marketing solution.”
Benson’s experience in the payment and loyalty industry spans over 25 years with Fortune 500 companies. She was an executive vice president at Citicorp Diners Club where she successfully tripled the acceptance network to 1.7 million merchants. During that period, she led her team to deliver travel partners participation in the Club Rewards loyalty program, resulting in winning theFreddie Award for “Best Card Program” for nine consecutive years. Prior to that, she held senior management sales and marketing positions at American Express. Benson currently sits on the Board of Trustees for the National Restaurant Educational Foundation.
About Mocapay
Mocapay is an end-to-end, mobile payments and experience platform for innovative issuers. The platform addresses merchants’ need for a new channel that will broaden their loyalty and gift programs by mobilizing sales and marketing to reach customers anytime, not just at the point of sale, encourage purchases and build a stronger brand affinity. For innovative financial institution issuers, Mocapay reduces the implementation time, support complexity and costs associated with secure mobile payments increasing and accelerating consumer and merchant adoption. Based in Denver, Mocapay is a privately held, venture funded company founded in 2006. For more information, visit www.mocapay.com.


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Posted by John B. Frank 0 comments



http://www.americanexpress.com

American Express Reports First Quarter EPS of $0.73, up 135% from $0.31 a Year Ago

NEW YORK--(BUSINESS WIRE)--American Express Company (NYSE: AXPtoday reported first-quarter net income of $885 million, up 103 percent from $437 million a year ago. Diluted per-share net income was $0.73, up 135 percent from $0.31.
“The biggest turnarounds in spending came from corporate cardmembers and banks who issue cards on our network. Consumer and small business volumes also rose in part because of strength in travel, entertainment and other discretionary categories.”




















(Millions, except per share amounts)   
Quarters Ended
March 31,
  
Percentage
Inc/(Dec)
2010
  
2009
Total Revenues Net of Interest Expense1
$6,606$5,92611%
 
Income From Continuing Operations$885$443100%
Loss From Discontinued Operations$-$(6)#
Net Income$885$437#
 
Earnings Per Common Share – Diluted:
Income From Continuing Operations Attributable to Common
Shareholders(2)$0.73$0.32#
Loss From Discontinued Operations$-$(0.01)#
Net Income Attributable to Common Shareholders2$0.73$0.31#
 
Average Diluted Common Shares Outstanding1,1911,156
 
Return on Average Equity18.0%16.3%
Return on Average Common Equity    17.1%   16.7%   
# Denotes a variance of more than 100%.





      
1 Refer to discussion regarding revenue drivers within earnings release.
2 Represents income from continuing operations or net income, as applicable, less (i) preferred share dividends and related accretion of $72 million for the quarter ended March 31, 2009, and (ii) earnings allocated to participating share awards and other items of $12 million and $4 million for the quarters ended March 31, 2010 and 2009, respectively.
 
Consolidated revenues net of interest expense were $6.6 billion, up 11 percent, compared to $5.9 billion in the year-ago period. The increase was the result of the consolidation of securitized cardmember loans and related debt onto the balance sheet in the first quarter3. Revenues also reflect higher cardmember spending, offset by a smaller loan portfolio and lower yields on both the securitized and non-securitized portions of the portfolio.
Consolidated provisions for losses totaled $943 million, down 48 percent compared to $1.8 billion in the year-ago period. The decline reflected continued improvement in credit quality on the overall portfolio3.
Consolidated expenses totaled $4.4 billion, up from $3.6 billion a year ago, reflecting higher investment in business building initiatives and higher rewards costs.
The company's return on average equity (ROE) was 18.0 percent, up from 16.3 percent a year ago.
During the first quarter, non-U.S. revenue, provision and expenses comparisons were higher due to the translation effects of a comparatively weaker U.S. dollar.
“Cardmember spending was up 16 percent, rebounding strongly from the recessionary lows of last year,” said Kenneth I. Chenault, chairman and chief executive officer. “Credit metrics also continued the improvement that began in the second half of 2009.”
“The biggest turnarounds in spending came from corporate cardmembers and banks who issue cards on our network. Consumer and small business volumes also rose in part because of strength in travel, entertainment and other discretionary categories.
“Throughout the industry – and at American Express – we saw further signs that consumers are managing their post-recessionary finances more cautiously.
“Our ability to generate strong volumes comes at a time when cardmembers are paying down their outstanding debt. This compares favorably to the major issuers who traditionally have had to rely on lending-oriented customers to generate billed business. At a time when so many consumers are focused on value, our relative strength also reflects the importance of pay-in-full charge cards and the appeal of our rewards, customer service and benefit programs.
“To help build on our momentum, we increased marketing and promotion investments back to the pre-recessionary levels. We also made other substantial investments to further strengthen our competitive position as we come out of the recession.
“Beyond those specific investments, we are carefully containing operating expenses not directly tied to growth initiatives.
“Despite the progress we made this quarter, high unemployment levels and the uncertain legislative environment remain challenges to continued growth.
“However, the global economy seems to be poised for continued improvement and our strong competitive position is yielding high quality comparative results.”
Segment Results
U.S. Card Services reported first-quarter net income of $428 million compared with a loss of $7 million a year ago.
Total revenues net of interest expense increased 14 percent to $3.5 billion, from $3.1 billion. The increase was the result of the consolidation of securitized cardmember loans and related debt onto the balance sheet in the first quarter3. Revenues also reflect higher cardmember spending, offset by a smaller loan portfolio and lower yields on both the securitized and non-securitized portions of the portfolio.
Provisions for losses totaled $687 million, down 50 percent from $1.4 billion in the year-ago period. The decline reflected continued improvement in credit quality on the overall portfolio3.
Total expenses increased 25 percent. Marketing, promotion, rewards and cardmember services expenses increased 46 percent from the year-ago period, driven by higher rewards costs and increased investment spending on marketing initiatives. Salaries and employee benefits and other operating expenses increased 2 percent from the year-ago quarter.
International Card Services reported first-quarter net income of $151 million, up from $52 million a year ago.
Total revenues net of interest expense increased 9 percent to $1.1 billion, driven by increased cardmember spending.
Provisions for losses totaled $158 million, down 53 percent from $335 million a year ago, reflecting improved credit performance.
Total expenses increased 17 percent. Marketing, promotion, rewards and cardmember services expenses increased 36 percent from year-ago levels, driven by higher rewards costs and increased marketing investments. Salaries and employee benefits and other operating expenses increased 6 percent from the year-ago quarter.
Global Commercial Services reported first-quarter net income of $92 million, up from $81 million a year ago.
Total revenues net of interest expense increased 9 percent to $1.0 billion, reflecting increased spending by corporate cardmembers and higher travel commissions and fees.
Provisions for losses totaled $78 million, up 66 percent from $47 million a year ago, reflecting higher volumes and an enhancement to the reserve methodology.
Total expenses increased 5 percent. Marketing, promotion, rewards and cardmember services expenses increased 43 percent from the year-ago period, reflecting higher rewards costs and increased marketing investments. Salaries and employee benefits and other operating expenses increased 1 percent from the year-ago quarter.
Global Network & Merchant Services reported first-quarter net income of $267 million, up from $250 million a year ago.
Total revenues net of interest expense increased 16 percent to $997 million, reflecting higher merchant-related revenues from the rise in global card billed business, as well as an increase in revenues from Global Network Services’ bank partners.
Total expenses increased 29 percent. Marketing and promotion expenses increased 159 percent from year-ago levels, driven by increased brand and merchant-related marketing investments. Salaries and employee benefits and other operating expenses increased 6 percent from the year-ago period.
Corporate and Other reported a first-quarter net expense of $53 million, compared with a net income of $67 million last year, reflecting higher operating and liquidity expenses. The results for both periods reflected income of $220 million ($136 million after-tax) for the previously announced MasterCard and Visa settlements.
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more atwww.americanexpress.com and connect with us on www.facebook.com/americanexpresswww.twitter.com/americanexpress and www.youtube.com/americanexpress.
* * *
The 2010 First Quarter Earnings Supplement will be available today on the American Express web site at http://ir.americanexpress.com. An investor conference call will be held at 5:00 p.m. (ET) today to discuss first-quarter earnings results. Live audio and presentation slides for the investor conference call will be available to the general public at the same web site. A replay of the conference call will be available later today at the same web site address.



     
3 Upon the adoption of new accounting standards governing the accounting for transfers of financial assets and consolidation of variable interest entities on January 1, 2010, the company began consolidating the assets and liabilities of its previously unconsolidated American Express Credit Account Master Trust (Lending Trust). Among the changes arising from the consolidation of the Lending Trust, expenses related to written-off securitized cardmember loans moved from revenues net of interest expense into provisions for losses.


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Posted by John B. Frank Thursday, April 22, 2010 0 comments

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Kapersky Calls for Mass Adoption of Card Readers

Kapersky Calls for Mass Adoption of Card Readers