News Release Issued This Morning Includes False Claims About Heartland Service – as Well as VeriFone’s Own Support
“Heartland is fully capable – and will continue to be fully capable – of servicing all of its customers,” commented Bob Carr, Heartland’s chairman and chief executive officer. “In fact, VeriFone is not able to support our customers. They can’t because our customers operate on our proprietary payments processing platforms. Heartland is the only entity that can provide full service – including ongoing service of VeriFone terminals – to them. This means our servicing of VeriFone-related issues is not – and will not be – impacted by VeriFone’s false claims and unethical attempts to scare our customers.
“VeriFone is attempting to tamper with our customers in an irresponsible way,” Carr continued. “With these fraudulent claims, VeriFone is pursuing its own agenda of creating recurring revenue at the expense of merchants and consumers.”
Heartland customers should not be fooled by VeriFone’s offer to register for “uninterrupted continuation of support” as noted in the VeriFone news release. Heartland advises its customers not to register for VeriFone support, visit the website or call the number noted in the release. Any customers using VeriFone terminals who are concerned about VeriFone support should contact the Heartland Service Center. They may qualify for a terminal upgrade.
About Heartland Payment Systems
Heartland Payment Systems, Inc. (NYSE:HPY), the 5th largest payments processor in the United States, delivers credit/debit/prepaid card processing, payroll, check management and payments solutions to more than 250,000 business locations nationwide. Heartland is the founding supporter of The Merchant Bill of Rights, a public advocacy initiative that educates merchants about fair credit and debit card processing practices. For more information, please visit HeartlandPaymentSystems.com, MerchantBillOfRights.com, E3secure.com and CostOfABurger.com
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